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Each Candle add a fragrant enhancement to living and work spaces and are safe to enjoy, but we encourage care and attention to the following guidelines:
Guideline
- Always light candles in a well-ventilated room and on a heat-resistant surface.
- Do not leave a lit candle unattended.
- Avoid drafts, vents, ceiling fans, or other moving airways to encourage even burning and minimize smoke or flickering wicks.
- Never touch a lit candle or move a candle when the wax is liquid.
- Never extinguish candles with water.
- Make sure the candle is completely extinguished before leaving the room.
- Keep candles out of the reach of small children and pets.
- Never light a candle on or near anything that could catch fire.
Before
- Always trim your wick before lighting. Every time. Your candle will burn longer, cleaner and more evenly.
During
- For the initial burn, allow the candle to create a pool of fully melted wax throughout the candle. This will ensure even burning and maximum fragrance release throughout the life of your candle and is typically achieved within 3 hours. For subsequent firings, we fully melt the wax on top each time. If your wick starts to smoke or flicker excessively, extinguish the flame and cut the wick - then relight the candle. Always keep the wax puddle free of shavings, matches and wick debris.
After
- Use care when extinguishing the candle; a short, directed puff of air aimed at each wick is usually sufficient. Alternatively, you can use a candle snuffer. We do not recommend using a candle lid to extinguish the flame as this will trap smoke inside your container.
Tip: To avoid smoke from an extinguished wick, gently bend the wick until it touches the melted wax. This will immediately extinguish any smoke. Do not move the candles until the wax cools and hardens. Be careful as the containers may be hot to the touch. Always enjoy your candles!
We use a premium blend of 100% Coconut wax - natural, sustainable, vegan and non-toxic. The coconut wax is neutral in scent, so you can breath pure aromas. You can expect an even and long-lasting burn from our candles. We use high-quality, clean fragrance oils that are specifically made for candles and contain essential oil components. In addition, all of our fragrances are free of phthalates and parabens, as well as a long list of other undesirable chemicals known to cause cancer and other health issues.
Sometimes Atelier do Olfato .Nome offers free shipping regardless of the delivery location and the value of the order, and such offer of shipping costs is applied at the time of order completion. When any such campaign occurs, it will be clearly announced on the Atelier do Olfato website.
If your order is for the Eurozone, it will be shipped via DPD or CTT in Portugal.
Packages ship Monday through Wednesday only to avoid lengthy time in delivery/transport vehicles or warehouses over weekends. Our preferred method of shipping is DPD or CTT, which takes between 1-3 days, subject to DPD and CTT schedules and guidelines.
It is possible to change your order while it is being processed. To request a change, please contact us at atelierdolfato.nome@gmail.com or via WhatsApp +351 919488640 and we will inform you of the (im)possibility of change, depending on the order preparation stage. Once orders are shipped, they cannot be changed and Atelier do Olfato cannot change the delivery address.
The Atelier do Olfato .Nome Online-Shop is available in Portugal, the other Eurozone countries (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands/Netherlands, Slovakia, Slovenia, Spain, United Kingdom, Switzerland and Norway.
We offer the following payment methods:
Nationally (Portugal and Islands):
– Visa and Mastercard, Multibanco, MBWay, Paypal.
Internationally (Eurozone and non-EU countries):
– Visa and Mastercard, Paypal.
The amount is debited through the platform used for this purpose (Stripe or Paypal), at the time of finalizing your order. After the debit, you will receive an e-mail confirming that your payment has been correctly received and a summary of the purchase made, which is being prepared for shipping. Atelier do Olfato .Nome guarantees that all transactions are encrypted and 100% secure.
For technical difficulties, problems or other questions regarding the Atelier do Olfato online store, please send an email to atelierdolfato.nome@gmail.com. You can also contact us by message via WhatsApp at +351 919 488 640.
